Credit One Late Payment Forgiveness

M

Martinez2010

Member
Has anyone here had any success getting Credit One to forgive or remove a late payment from their credit report?

I recently missed a payment by a few days due to some unexpected expenses, and while I’ve already caught up and the account is current, the late mark still showed up. I know even a single late payment can do some serious damage to a credit score, and I’m trying to figure out the best way to handle it.

From what I’ve read, some credit card companies will work with you if you’ve generally been on time and have a good history with them. I’m wondering if Credit One has any kind of goodwill adjustment policy or if it’s pretty much set in stone once the late is reported.

If anyone has firsthand experience dealing with them on this issue, I’d love to hear what worked (or didn’t work) for you. Did you call customer service, send a goodwill letter, or just have to wait it out? Any tips or advice would be much appreciated
 
I had a late payment with Credit One last year, missed it by about a week because my paycheck was delayed. Called them right away and asked if they’d consider a goodwill adjustment since I’d never been late before. They basically said, Sorry, it’s already been reported to the credit bureaus. I tried again a month later with a letter, but still no luck. Seems they’re not very flexible.
 
Credit One is notorious for being stingy with goodwill adjustments. They don’t have the same leniency as Discover or Amex. I would still try sending a goodwill letter via snail mail to their corporate HQ. Even if it’s a long shot, it only costs you a stamp.
 
I had a similar issue with Capital One and got it removed with one phone call, but Credit One was a whole different story. They wouldn’t even entertain the idea. I ended up just focusing on building positive history after that because the mark stayed for the full 7 years.
 
Not gonna lie, Credit One plays hardball. My friend in collections told me some issuers have zero tolerance once it hits the credit bureaus because reversing it requires a formal request to the bureaus and they don’t like the extra work. I’d still try....just be prepared for a no.
 
I know it sucks, but sometimes you just have to wait it out. The impact of one late payment fades over time if you keep everything else spotless. When I had mine, my score rebounded in about a year and a half with consistent on-time payments.
 
Credit One is not exactly known for being customer-friendly in situations like this. They’re very much by-the-book. My advice: try one phone call, one letter, and then move on. Put your energy into positive credit moves instead of stressing for months over this.
 
If you do send a goodwill letter, make it personal. Explain the unexpected expenses, highlight your otherwise good payment history, and ask politely. A lot of people make the mistake of sounding entitled, and that never works with these guys.
 
For what it’s worth, I had a late removed from Credit One after a call, but it was tied to a disaster situation. I mentioned the FEMA declaration in my area and they waived the fee and didn’t report it. If you have any sort of hardship proof, it might help.
 
The reps will almost always say it’s impossible to remove a late. But remember, impossible”just means they’re not empowered to do it. That’s why people suggest escalating to a manager or the executive office. Sometimes it takes being annoying in a polite way.
 
I wouldn’t get your hopes up. They’re a subprime lender, so they stick to the rules hard. They make a lot of money off people slipping up. Removing late payments is against their financial interests, so it’s rare unless you really push.
 
One thing to consider if the late was less than 30 days past due, they shouldn’t have reported it at all. Anything under 30 days late is not supposed to be reported to the bureaus. If you were only a few days late, I’d double-check the dates.
 
I work in credit reporting disputes, and I can tell you this: once a late is reported, the bank has to send an official correction to remove it. It’s not like they can just delete it on a whim. Some companies do, but only for goodwill or error corrections.
 
If you’re gonna send a goodwill letter, send it certified mail so you have proof. I’ve had cases where the company claimed they never got the letter, but the green receipt shut them up real quick. Include your account number and the exact late date.
 
Low-key, you might get better results disputing it with the credit bureaus instead of directly with Credit One. If they fail to verify it properly in 30 days, it could come off. It’s a gamble, but I’ve seen it work.
 
I had a similar situation with Discover and they fixed it instantly when I called. Credit One? Nah. They just read me the script about how accurate reporting is their policy. You could tell the rep had zero authority to do anything.
 
If you’ve been a customer for a long time and have multiple products with them, your odds are slightly better. They like retaining multi-account customers. But if this is your only card with them, don’t expect much leverage.
 
There’s this myth that goodwill letters never work but I’ve seen people get them approved. The catch? They usually have an otherwise perfect payment record for 5+ years. If you’ve had other slip-ups, they’re way less likely to bend.
 
Honestly, your time might be better spent opening a new card with a more forgiving issuer and building history there. The ding from Credit One will hurt less over time if you have a bunch of positive accounts reporting.
 
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