to clarify:
credit specialist ≠ credit counselor
they may not be licensed depending on the state
most disputes rely on FCRA and FDCPA
no one can remove accurate info. if they promise that, run
If it’s just late payments, maybe try goodwill adjustment letters directly to the lenders? Especially if your family member has been good since. I got two removed that way!
Actually used Reliant! Started with a 580 now I’m at 695 after 6 months. They removed two collections and an old Verizon account i couldn’t get rid of myself. Not perfect but they helped.